Firebird Tours Reviews

Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.

Fabulous trip! Truly feel like I experienced Spain! The trip was planned and modified to our satisfaction so the customer support was listening to our concerns. We had a few questions along the way and they were very responsive and helpful. Granada during Holy Week was the highlight of our trip. The guides were excellent, Neda and Antonio were excellent. All the transfers were excellent as well. On time, very friendly and helpful with luggage, and the vans were clean. Loved the hotels. One of us lost our luggage and the hotel was very involved in retrieving it successfully!

Overall we were very pleased with our trip and the overall experience with firebird. Customer service was good. I wish the phone number was easier to locate on the website. I also had issues being able to dial the European number while on our trip. Not sure why as I could call other numbers just fine. The French Riviera was great! The blue water and views were unmatched! The hotel in Paris was excellent. Very helpful staff and clean. Wish the room was a little bigger but overall we very much enjoyed it.

Great trip! Wonderful guides and transportation timing as scheduled. The customer support was very good to work with and make adjustments to the itinerary. Timely responses to inquiries. Too many highlights to describe. Historical monuments in each Spanish town we visited. Lamancha performance in Seville.

Our guide Remy was great: very talkative, informative, and friendly. The hotel main area, restaurant, and courtyard were beautiful but our rooms had a persistent sewage type smell (which the staff denied), and the water was cut off (for some sort of yearly maintenance) for a full afternoon (no water at all), and one of the reception staff was not very friendly. We were in the new section of the hotel, and while the rooms were nice and large, there was nothing special about them.

The tour definitely exceeded my expectations. Every aspect was excellent - the accommodations, the guides (Anne, Pedro, Pepe, Rosario, and Roland (sp.?), and the drivers (especially Javier). In a single word, it was amazing! I thoroughly enjoyed every day! My partner acted as the contact for both prior and during our tour. From my perspective, the travel coordinator was always flexible, patient, and willing to make adjustments to fulfill our special requests.

I did not like Firebird service or Spain……I loved both! I called Firebird during my trip and they got back to me within 10 min. Is that customer service or what? Firebird service was so good that I sent pix of my trip and they put them on their Instagram post? Not one pic..all of them!! I'm already booking Greece.

Great time. Thanks for holding our reservations and schedule through this awful pandemic.

We enjoyed each city for different reasons. Liked Madrid a lot.

This is our third Firebird trip. We look forward to many more!  All the tours and arrangements were outstanding. The hotels recommended by Firebird were wonderful.