Firebird Tours Reviews

We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences!  Planning to book more trips with family and friends through Firebird!

I have a gala time as it was such a well-organized trip. The customer support team is fabulous, very prompt response to all my inquiries. The guides were perfect and knowledgeable about the historical and sightseeing places. The transfers were efficient and comfortable. The hotels were also clean, comfortable, and in a great location. 

The tours in Kiruna were definitely the highlight of our trip! They were truly one of a kind, I very much enjoyed the tour operators. I did think Kiruna as a whole (unrelated to Firebird) is not the most tourist-friendly, service-oriented town. That would be my only comment for future visitors. I loved the location of Kings Garden, the service, and the lobby decor. I did think the rooms were very stuffy so could have used a fan or some way to get more air in there since they were older and smaller. Of the options, it is the best.

It was absolutely fabulous! My son wrote in his journal it was the best trip he's ever been on, and we have done quite a bit of traveling. Roman is epic! I need a list of where ya'll design tours. I will certainly use you again with the proviso that Roman be my liason! Firebird Tours' customer support team is really available and helpful, both Alexandra and Stacy helped sort out a few small tangles. For me, between dogsledding ( I even got to drive, snowmobiling, and seeing the Northern Lights!

In spite of all the negatives, we had a wonderful time. The aurora borealis was gorgeous we were lucky enough to see it several times. The ice hotel was gorgeous and while sleeping there was not easy it is an experience everybody should have at least once. The guides that we had were all five stars and I do attribute that to our travel advisor.

It was the trip of a lifetime for my family. Everything went smoothly. Our travel coordinators were very helpful and due to COVID had to reroute our trip at the last minute. They were very responsive to our needs. When we needed help, the response time was almost immediate. Fortunately, the trip was planned so well that we needed minimal help. Being able to share the experience with my Dad and sisters. The whole trip was a highlight!

Being in a comfortable hotel with great breakfasts. Loved it so much.

I mostly enjoyed visiting Mora, but Malmo and Stockholm cities were fascinating as well.

The trip had so many highlights, but Vasa Museum was amazing. I marked a 4 on the overall impression primarily because it wasn't the original trip I had planned - missing Norway was hard. I now have the QR code that we needed to get in so it was depressing to get it now when I needed it earlier.

Thank you very much for organizing the tours for us! We really appreciate the effort it took to coordinate with the different vendors and ensuring that the timing for every activity made sense!