Lim Isabel
says:
4

Thank you very much for the warm welcome!

We had a fantastic time in Scandinavia. This trip was everything we had hoped for. I think my family and I enjoyed Norway the most with all its beautiful picturesque parks, scenic train rides along the way and of course the cool winter weather.

We personally loved the Hurtigruten cruise the most although we were slightly disappointed that we hadn't managed to catch more of the Northern Lights (we only caught a few seconds glimpse of it while on the viking feast trip in Lofoten). Nevertheless we enjoyed the experience sailing past the Arctic circle and viewing the majestic fjords along the way. Perhaps if we made this trip again, we would opt to spend more time in Tromso, Lofoten and Kirkenes to try and catch the Northern Lights more.

Just some feedback on the trip. Our holiday wasn't the smoothest travel by far. While we had many unforseen setbacks such the cancelled cruise on the initial MS Kong Harald, we would like to commend you and your team for holding true to your promise of 24hr emergency help. We really felt comforted by the promptness of your team in resolving the problems and setting us at ease on our holiday.

However we feel that certain aspects of communications could be improved. For example, the hotel in Sweden had accidentally charged us for the stay when it was supposedly already prepaid. Also, on arrival in Bergen, when we could not find our driver, we called the emergency helpline but was told that we weren't supposed to have any driver transfer us to the hotel which was not what our itinerary said. Furthermore, she told us that it would only be a 5min walk from the train station to the hotel but according to the train staff, it was actually a 15-25min walk in the dark with all our luggage in tow. Naturally we decided to take a taxi to the hotel in Bergen.

I have also received the refund for accidental charging of our hotel rooms in Stockholm, Sweden as well as the taxi charges for transfer to the hotel in Bergen, Norway. I will check my credit card statement with regards to the USD 850 refund.

Overall the trip has been a pleasant experience and we definitely look forward to coming back to Scandinavia and planning more trips with Firebird Tours. Thank you for your help right from the beginning.

Published, Apr 12, 2016

Finland, Lapland

Private tour  |  Nearest Date:
Flexible

7 days

2 cities

1 country

Helsinki |Rovaniemi

Witness the beauty of Finland in winter with our private Northern Lights tour. Visit Santa Claus village and enjoy all kinds of fun winter activities.
Private tour  |  Nearest Date:
Flexible

7 days

2 cities

1 country

Helsinki |Rovaniemi

Set off on an amazing Northern Lights journey in Finland. Exceptional guides, carefully planned winter activities, and only the best Aurora Borealis seeking tours is what you can expect from this all-inclusive highly customizable package.

Norway

Private tour  |  Nearest Date:
Flexible

8 days

4 cities

1 country

Tromso |Bergen |Flam |Oslo

View an amazing natural phenomenon, Aurora Borealis, and enjoy breathtaking nature of Norway and Lapland. Our excellent travel arrangements, remarkable accommodation, and expert guides will make your trip to Norway a real treat.
4+ star cruise  |  Nearest Date:
Flexible

11 days

3 cities

1 country

Oslo |Bergen |Alesund

Norwegian tour and cruise in winter. Explore the land of glaciers, enjoy traditional winter activities of Norway and experiecnce the magic of Northern Lights.
Private tour  |  Nearest Date:
Flexible

6 days

1 city

1 country

Tromso

Travel to Tromso  - Norwegian gateway to the Arctic. Meet the whales, seek Aurora, and learn more about Sami culture - all in one place. 

Sweden

Private tour  |  Nearest Date:
Flexible

8 days

4 cities

1 country

Stockholm |Lulea |Kiruna |Abisko

Treat yourself to a classic Winter adventure. Our custom Swedish tour combines all popular winter activities, accommodation in the ice hotel, and Northern Lights seeking in one trip.

Iceland

Private tour | Winter

Winter Iceland
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Private tour  |  Nearest Date:
Flexible

4 days

1 city

1 country

Reykjavik

The perfect blend of spa relaxation and breathtaking sightseeing on a winter trip to Iceland. You'll never forget its roaring waterfalls, geysers, glaciers, and world famous geothermal resorts.
Small group tour  |  Nearest Date:
Flexible

6 days

1 city

1 country

Reykjavik

Set off on an Iceland adventure of a lifetime! In 6 days together with a small group of travelers chase the colorful Northern Lights, unwind in the Blue Lagoon, and take in the extraordinary beauty of Iceland.

Private tour  |  Nearest Date:
Flexible

6 days

1 city

1 country

Reykjavik

Treat yourself to a memorable private adventure of Iceland. Enjoy the stunning Icelandic nature from Northern Lights and the geothermal spa Blue Lagoon to the extraterrestrial views of the Glacier Lagoon and waterfalls like the Seljalandsfoss and Svartifoss.

Private tour | Winter

Iclandic landscape
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Private tour  |  Nearest Date:
Flexible

6 days

1 city

1 country

Reykjavik

Explore mysterious Iceland during an outstanding private tour. Observe the most picturesque Icelandic landscapes, catch the fantastic Northern Lights and visit simply extraterrestrial Seljalandsfoss and Svartifoss waterfalls coupled with the relaxation in warm geothermal waters of the famous Blue Lagoon.

Sweden, Finland, Lapland

Private tour  |  Nearest Date:
Flexible

9 days

3 cities

2 countries

Stockholm |Rovaniemi |Inari

Experience the best of Scandinavian winter during your amazing 9-day tour to the most fantastic destinations of Swedish and Finnish Lapland.

Norway, Finland, Lapland

Private tour  |  Nearest Date:
Flexible

16 days

6 cities

2 countries

Oslo |Bergen |Svolvaer |Kirkenes |Rovaniemi |Helsinki

Discover the majestic north as you make your way from Oslo to Helsinki via the Arctic Circle. Visit Santa Claus in Lapland, go dog sledding, stay at a Snow Hotel and in Glass Igloos.

Moscow & St. Petersburg, Russia

Private tour  |  Nearest Date:
Flexible

12 days

5 cities

1 country

Moscow |Saint Petersburg |Petrozavodsk |Kizhi Island |Murmansk

Discover the majestic Russian winter as you explore the brilliant Moscow and Saint Petersburg, the inspiring Karelia region and make your way up north to witness the dazzling Northern Lights. Experience a cooking class, vodka tasting, snowmobile riding, husky dog sledding, and meet the Saami people.