Frequently Asked Questions

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Travel advice and information on booking, rescheduling & cancelling your trip >

If you are planning to book a trip with us and more so if you have already started the process, we are sure you have questions. We have collected a shortlist of questions that our clients ask us privately, and we're ready to shed some light on them with you. Use the navigation bar on the left to browse and scroll to the topics of your interest quickly. Moreover, if you don't see your question in the list, please drop us a quick email via [email protected] or talk to us online via live chat, and we will be happy to answer it as soon as we possibly can.

Returning to the U.S

Do we need to arrange PCR upon returning to the US?

If you plan to travel internationally, you will need to get tested no more than 3 days before you travel by air into the United States (US) and show your negative result to the airline before you board your flight, or be prepared to show documentation of recovery (proof of a recent positive viral test and a letter from your healthcare provider or a public health official stating that you were cleared to travel).

Passengers must be tested with a viral test that could be either an antigen test or a nucleic acid amplification test (NAAT).


 

Travel insurance

Can you assist with travel insurance?

Travel insurance is an important step in preparing for your journey. That is why it is crucial to choose a reliable company before purchasing your insurance coverage. We have a trusted company we cooperate with that offers special rates for Firebird Tours customers. Here is the direct link to purchase it online.

(For our US and Canadian customers, we would advise using the service of Travel Guard or Allianz company. Here is the link to their registration form. You can also get in touch with them directly.)


 

Booking flights

Do you have better deals with airlines? Can you assist with flights?

Actually, we do not offer or sell flight tickets ourselves. Instead, we recommend booking your international flight directly with an airline to avoid any delays with assistance if you need to cancel or modify your bookings.


 

Requesting add-ons

Do we need to pay extra for optional activities?

Yes, after the deposit is paid, we can add any extra activities or services you would like to request for an additional fee.


 

Meeting driver/guide

How do we meet our driver?

Your guide and driver will greet you, holding a Firebird meeting sign with your name written on it. In addition, the location of your meeting points and meeting time is indicated in your day-by-day schedule. Please do not leave the meeting point if you cannot see your guide or driver. If you have trouble locating your guide or driver, please get in touch with us on our emergency phone.


 

Tipping in Europe

What is an appropriate tip amount?

Tipping is welcome but not obliged in most destinations. It's common to leave about 10-15% in Europe if you appreciated the service. To be sure, ask your destination specialist for advice for a specific country.


 

Getting final itinerary

When will you send me my final itinerary and all the tickets?

We will send you the final and detailed travel itinerary 30 days before the trip departure. It will contain all the logistics details and the needed documents (tickets, vouchers, etc.).


 

Paying for the trip

When is our final payment due?

The final payment due date depends on the actual tour. It can vary from 90 to 120 days prior to your tour start date. Contact your destination specialist for more details.


 

Concerns regarding COVID-19

What if we can not go due to COVID, what is the cancellation/rescheduling policy?

Rescheduling

Postpone your trip and decide when to travel in the future

Your trip can be rescheduled to any alternative dates. In most cases, there are no fees, and we continually work with suppliers to minimize them. When rescheduling, you are not required to select specific dates of travel. You can decide on that at a later time. When you are ready to plan a new trip, you can modify it as you wish, add new destinations, and adjust the program. Please note that the total cost of the trip cannot be less than the original canceled trip.


Cancelations

Cancel your trip now and get a voucher for your future travel

If you need to cancel your trip, we will do our best to assist you with minimum losses. In most cases, we can offer our customers a refund of up to 70% of the total trip cost with an additional voucher of up to 30% that you can use for booking your future trips with us. Please note that a voucher can cover up to 30% of the price of your trip in the future.


 

On-trip communication

How can we reach you when we are on the tour?

Call us on: +41 55 53-91-888 - our emergency line, available from 8 am to 8 pm CET

Email: [email protected]