I would consider booking a trip with Firebird Tours again - Scandinavian Capitals and Fjords + Helsinki, May 2017

Fiona Boyd from United States traveled to Norway, Sweden, Finland, Denmark
4

My sales agent from Firebird was excellent. My traveling companions said they waited ages for responses to emails. I never had that problem and I would definitely reach out to him. Trip was great. A few problems - the train to Flam but a Firebird representative sorted this out. She was wonderful and efficient. First guide in Bergen was terrible and unprofessional, even apart from not meeting us - so it was difficult to get a good overall impression of Bergen. The one who took us to the airport was so much better and really pleasant. Only other hiccup for me was the last hotel - Klaus in Helsinki. The receptionist mentioned a packed breakfast but I never got one when I checked out. I ended up buying breakfast at the airport. So I spent money I should not have. They do have a great location but they are not really interested in their guests. I also filled out their hotel survey and gave them a bad score and mentioned the breakfast but I have never heard from them. All the other hotels treated me well. You should find another hotel or make them treat their guests better. Overall I would consider booking a trip with Firebird Tours again. Thanks.

Published,
July 17, 2017
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